Stakeholders and materiality
At Pöyry, we look at sustainability from two perspectives: our own operations, as well as our project work and interface with clients. Amounting to 10,000 per year, the client projects are at the very core of Pöyry's impact on societies around the globe.
Pöyry has presence across the globe in around 40 countries, where we operate in a wide variety of industry sectors. The stakeholder expectations are numerous. Our core stakeholders from a corporate responsibility perspective include clients, shareholders and employees. Additional key stakeholders consist of potential employees, the wider investor community, other business partners, governmental bodies, the civil society, media, trade associations and competitors.
Pöyry actively contributes to local and national communities and stakeholder networks through a wide range of initiatives, organisations and interest groups relevant to its businesses.
|Stakeholder||Key expectations for Pöyry|
Main impact arises from client work
Sustainability at Pöyry is two-fold: it consists of the company’s internal operations, as well as the project and advisory work for clients.
Amounting to 10,000 per year, the client projects are at the very core of Pöyry's sustainable impact on societies around the globe. Our key contribution to sustainability arises from designing and managing the projects, supporting operations and consulting clients to the highest standards. This is conducted strictly within the framework of the clients’ final investment decisions and Pöyry’s contracts with the clients. The way clients operate the delivered facilities, for example, falls under their individual sustainability agendas.
Client projects represent our main impact on sustainability across the globe. Our core responsibility lies in helping clients to achieve their economic, environmental and social objectives.
Pöyry’s advisory services and projects in the energy, process industry and infrastructure sectors help to ensure energy, material and operational efficiency (for example in the bioindustry), energy supply and renewable energy, environmental compliance and access to clean water; reduce emissions and waste; develop transportation infrastructure and HSE in operations; assess client’s social impact; as well as give strategic advice and apply the latest digital solutions to facilitate the above. They address the megatrends that are currently shaping the world.
The renovation of the Emscher river system in Germany is a project of enormous proportions that will extend across generations. Pöyry has been supporting this major project from planning to implementation since 2006, and will see it through until its completion in 2019. This work is giving over two million people in the region their river back - and presenting them with a new life. Read the full story.
Pöyry's management and project teams are in constant dialogue with clients, and key feedabck is regularly brought to the attention of the Business Group management teams and the Group Executive Committee. Different businesses have their individual dialogue processes.
Starting in 2016, Pöyry has brought clients to an even stronger focus in all its actions and development initiatives, and highlighted clients as the most significant external stakeholder group.
Client feedback is one of the Key Performance Indicators associated with the global certification of the Management System according to ISO 9001, ISO 14001 and OHSAS 18001 which kicked off in 2017. In the same year, Pöyry began to develop and unify its client feedback processes with the pilot project starting in Finland. It is the intention to launch the global roll out of the process in 2018.
In addition, an internal corporate responsibility survey was conducted in 2017 among 76 account managers from across businesses and geographies. Seven hand-picked key clients were also interviewed to confirm the results. Consequently, the clients’ top ten material requirements for Pöyry are the following:
- Pöyry's solutions help increase clients’ economic performance
- Pöyry has zero tolerance to corruption and bribery
- Pöyry engages in a systematic dialogue with clients to improve its performance
- Pöyry's solutions help increase clients’ energy, material, resource or operational efficiency
- Pöyry has zero tolerance to child and forced labor
- Pöyry follows ethical guidelines in selecting project suppliers
- Pöyry respects human rights of the project personnel and local communities that are affected by the projects
- Pöyry's solutions are environmentally compliant
- Pöyry has a high standard of health and safety practices in its projects
Pöyry has a strong track record of engaging its people in developing the operations. For instance, we conducted a survey already in 2011 with 185 internal stakeholders in order to identify the relevant topics for Pöyry’s corporate responsibility. The result emphasised our people’s appreciation for responsibility in our own operations, including:
- Client integrity and cooperation with clients
- Compliance with highest ethical standards
- Talent attraction and retention
- Occupational health and equal opportunities
- Financial performance
- Community involvement
Pöyry has since strengthened these areas further. In addition, the regular ‘Quick Pulse’ employee surveys provide important feedback on leadership and business. We also have dedicated internal channels for direct dialogue between our people and management. Read more about our employee engagement here.